Forrester Research, Inc. announced that Forrester.com experienced a cybersecurity incident this week.
To date, Forrester’s investigation has determined that the attack was limited to content made available to Forrester clients through Forrester.com.
There is no evidence that confidential client data, financial information, or confidential employee data was accessed or exposed as part of the incident.
Preliminary forensic evidence suggests that the hacker was ultimately detected and shut out of the system; remediation steps were taken.
“We recognize that hackers will attack attractive targets — in this case, our research IP. We also understand there is a tradeoff between making it easy for our clients to access our research and security measures,” said George F. Colony, chairman and chief executive officer of Forrester.
“We feel that we have taken a common-sense approach to those two priorities; however, we will continuously look at that balance to respond to changing cybersecurity risk.”
Steven Peltzman, Forrester’s Chief Business Technology Officer, says the attacker stole valid Forrester.com user credentials that gave him access to Forrester.com accounts.
“The hacker used that access to steal research reports made available to our clients,” he said.
“There is no evidence that confidential client data, financial information, or confidential employee data was accessed or exposed as part of the incident,” Peltzman clarified.
Forrester continues to investigate the incident and has notified the authorities to enable law enforcement to take further action as needed.
Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 675,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients.
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